These Terms and Conditions (“Agreement”) govern your use of the Bigee website and services (“Services”) provided by Bigee (“we,” “our,” or “us”). By accessing or using our Services, you agree to abide by these terms. Please review these terms carefully before utilizing our Services.

1. Acceptance of Terms

Upon accessing or using the Bigee website and Services, you acknowledge your comprehension of this Agreement and your agreement to be bound by its terms.

Additionally, certain information is automatically collected when you access our website or services, including your IP address, browser type, device details, and technical data.

2. Returns, Refunds, and Exchange Policy

We prioritize your satisfaction with purchases made from Bigee. If you receive an unsatisfactory product, we offer returns, refunds, and exchanges as per the following guidelines:

3. Returns and Exchanges:

a. To initiate a return for damaged, defective, or incorrect products, start the process within 7 days of delivery from your account. Select the relevant order from your order history, state the reason, and our team will assist you throughout.
b. Items intended for return or exchange must be unused, in their original packaging, and accompanied by all accessories. Returns or exchanges may be declined if these criteria are not met.
c. While we cover return shipping costs for damaged, defective, or inaccurately described products, customers are responsible for return shipping costs resulting from other reasons, such as a change of mind.

4. Refunds:

a. Refunds will be issued in the form of store credits, usable for future purchases on our website. Processing of refunds will occur within 14 days of product return and inspection.
b. Refunds for products returned due to damage, defect, or incorrect description will encompass both the product cost and the original shipping cost.
c. Refunds related to other reasons, such as a change of mind, will only include the product cost, excluding the original shipping cost.

5. User Responsibilities

a. Accurate and complete information provision during the order and payment process is your responsibility when using our Services.
b. Safeguarding the confidentiality of your account information and password falls under your responsibility. You agree to assume liability for all activities carried out under your account.

6. Changes to Terms and Services

We maintain the right to modify or update these Terms and Conditions without prior notification. Your continued use of our Services following any such modifications implies your consent to the revised terms.

7. Contact Us

For inquiries regarding these Terms and Conditions, kindly reach out to our customer support at info@bigee.in.
Your use of our Services signifies your acknowledgment, understanding, and agreement to these Terms and Conditions.